# Before we get started.

https://xltmedia.com/faq/

Here are answers about costs, timing, and working with us. Contact us if you need help with a specific project.

[Ask us about your project](https://xltmedia.com/contact/)

[Getting started](https://xltmedia.com/faq/#getting-started)

[Work & costs](https://xltmedia.com/faq/#scope)

[Working together](https://xltmedia.com/faq/#working-together)

[Review & next steps](https://xltmedia.com/faq/#results)

## Find the help you need.

### What does XLT Media Group do?

We manage digital marketing and creative work. That includes ads, content, SEO, websites, and branding. You can choose one [service](https://xltmedia.com/services/) or get ongoing support.

### Who do you work with?

We work with businesses and artists. Tell us what you need so we can discuss the right help.

### What should I send you?

Tell us about your business and the help you need. Use the [enquiry form](https://xltmedia.com/contact/) to send it to us. We can work out the details together.

### Can you improve what we already have?

Yes. We review your current website, brand, and marketing. Then we agree what to keep and what to improve.

## Know what is included.

### Can we hire you for one project?

Yes. You can hire us for a website, campaign, branding, or other agreed work. We can also provide ongoing support.

### How is pricing worked out?

The price depends on the work you need. We discuss the details and give you a proposal. You know the costs before we start.

### Is advertising spend included in your fee?

Ad spend is separate from our service fee. We agree both before the ads run. We also discuss any extra production, software, or hosting costs.

### How long will a project take?

The timing depends on the work and what is ready. Tell us if you have a launch date. We will agree a schedule before we start.

## Work with your team.

### Can you work with our existing team?

Yes. We can work with your team or other partners. We agree who will do each job and who will approve the work.

### How are feedback and revisions handled?

We agree the review stages and revisions before we start. Send clear feedback at those stages. If you need extra work, we discuss the cost and timing first.

### What account access will you need?

We agree which accounts we need to use. Access is arranged securely when the work starts. Please leave passwords, API keys, and other private details out of the enquiry form.

### What files or access do we receive at handover?

We agree which files, formats, and access you will receive before we start. Usage rights and ongoing support are also discussed. Tell us early if you need specific source files.

## Review the results.

### How do you judge whether the work is helping?

We agree the goals before we start. Then we review the work and available results. These may include ad data, website activity, or customer response.

### Do you guarantee rankings or sales?

No. Results also depend on your offer, budget, competition, and customer experience. We focus on the agreed work and explain what the available results show.

### What happens when a project ends?

We give you the agreed files or access and discuss any next steps. Website updates, content, and ad management can be arranged as further work.